** LIFT-OFF SALE: PRODUCTS PURCHASED DURING THE LIFT-OFF SALE (FROM 17 FEBRUARY 2023 ONWARDS) CANNOT BE RETURNED UNFORTUNATELY. **
Not satisfied with your purchase? You will have 30 days to return your product(s).
If you wish to return (part of) your order, please take the following steps:
1. You can only return products that have been bought in our webshop (www.witlofforkids.com)
2. Products from the SALE or products whereby the original packaging is missing cannot be returned unfortunately
3. If applicable, also extra’s that were delivered with the products need to be returned
4. Make sure you pack everything properly, so that the products (and extra’s) won’t get damaged during transportation
5. The products (and extra’s) need to be unused and in its original (not too severely damaged) packaging returned to:
Witlof for kids
5563 AH Westerhoven
6. Please enclose with the products the purchase confirmation, the invoice or the packing list. We would very much appreciate if you could also write the reason for returning on it.
7. The costs and risks for returning the products need to borne by you. It is up to you how to ship the products (normal or track & trace)
8. When you return your order from within The Netherlands, you can download a Post.nl shipping label via our Return portal and hand in the parcel at a delivery point of your choice. The shipping label via our Return portal is a little bit cheaper than when you buy it at the delivery point. The costs for the shipping label will be settled when we refund the amount for the returned products. Return via the return portal. Please note, this option is only valid for orders returned from within The Netherlands.
9. When you returned the complete order, we will refund the full amount incl. the original delivery costs (not the shipping costs for returning the order) to your bank account. When you returned part of the order, we will only refund the amount for the products that have been returned to us. The refund will be done within 5 working days after we received your return.
Any other questions
If you have any other questions, please do not hesitate to contact us at [email protected].